NOT SURE WHERE TO START?
Your customers are already showing you what needs to change. I help you see it and decide what to do first.
Most clients start with a Customer Experience Diagnostic. When the priority is already clear, we can move directly into a Lifecycle Sprint.
CUSTOMER EXPERIENCE Diagnostic
See where customers are getting stuck—and what deserves attention first.
Choose a focused Pre-Purchase or Post-Purchase Journey, or review the Full Customer Experience. I compare what customers expected with what they experienced and did next, then turn the evidence into prioritized findings and a practical 30–90-day roadmap.
You walk away with…
One primary ICP and matched secret-shopper perspective
Evidence behind the most important findings
Fix Now, Improve Next, and Keep in View priorities
A presentation deck, journey map, and Loom walkthrough
A practical 30–90-day roadmap
Starting at $2,500
TIMELINE: 5–7 BUSINESS DAYS
Need a wider view?
Choose the journey: Pre-Purchase, Post-Purchase, or Full Customer Experience.
Additional ICPs and matched secret shoppers can be added when the decision requires them.
LIFECYCLE SPRINT
Fix the lifecycle problem affecting the business most.
A six-week engagement focused on one urgent lifecycle priority. I repair immediate failures where possible, build the stronger system that should replace them, and launch a customer-informed journey that is live, measurable, and ready to improve.
WEEK 1
Align + repair
Confirm the priority, validate the evidence, and repair critical failures that can be corrected safely.
WEEKS 2–3
Approve + build
Approve the lifecycle strategy, write the copy, and produce the agreed system.
WEEKS 4–6
Launch + stabilize
Complete implementation and QA, launch the system, verify it is working, and document what happens next.
Starting at $10,000
TIMELINE: 6 WEEKS
ONGOING PARTNERSHIP
Keep learning, improving, and building from there.
Ongoing senior lifecycle leadership for reporting, testing, launches, new journeys, and the next priority the customer evidence reveals. Normally available after a Lifecycle Sprint or previous work together.
Senior lifecycle strategy and prioritization
Reporting with interpretation and recommendations
Testing and optimization
New and improved automations
Lifecycle support for launches
Contact for pricing
