NOT SURE WHERE TO START?
Your customers are already showing you what needs to change. I help you see it and decide what to do first.
Most engagements start with a Diagnostic.
We find where customers are getting stuck, where it may be costing you attention, trust, or revenue, and what deserves your attention first.
Customer Experience Diagnostic
Find out what would make it easier for more customers to choose you.
I follow your pre-purchase journey from discovery through conversion to understand what's helping customers move forward, where confidence breaks down, and which improvements are most likely to make a difference.
You walk away with…
A clear view of your current pre-purchase customer journey
The biggest moments of friction, confusion, and opportunity
Customer and business evidence behind each finding
A prioritized plan for what to improve first
A recommended 90-day roadmap for putting it into action
Starting at $2,500
TIMELINE: 1–2 weeks
Need a wider view?
The Diagnostic can expand to include deeper investigation where needed.
Optional areas of investigation: Post-purchase & retention journey, competitive landscape, customer research, market analysis, product experience
90 Day Sprint
Turn the most important findings into changes that help more customers buy, return, and stay.
Over 90 days, I take the priorities from your Diagnostic and get them live. I turn the plan into clear work for the team, keep the right people moving, and make sure the final experience holds together from the customer’s point of view.
WEEKS 1–4
Align + unblock
Set the success brief, owners, and first decisions.
WEEKS 5–8
Build + activate
Launch the priority improvements with the team.
WEEKS 9–12
Learn + enable
Measure what changed and hand off the next cycle.
Starting at $20,000
Timeline: 12 weeks
FRACTIONAL CUSTOMER GROWTH LEAD
Keep the customer experience moving in the same direction as the business grows.
For teams that need senior support beyond a Sprint, I keep the customer roadmap clear and the work moving forward.
By setting priorities, directing teams and specialists, I review what’s working, and make sure what we learn shapes what happens next.
A clear customer-growth roadmap
Ongoing journey and lifecycle improvements
Strategic briefs and quality standards
Direction across internal teams and specialists
Reporting that explains what changed and what to do next
Starting at $8,000/month
